The KYC (Know Your Customer) is a legal procedure in Europe for verifying the identity of buyers in a cryptocurrency project.
You can absolutely (as planned and the case for 99% of our investors) make your purchase before completing your KYC. In the very rare event that your KYC is ultimately denied, we will fully refund your purchase.
If you have already completed your KYC and see no more information, it means that it has been approved and you have nothing more to do on this matter :)
If you have not completed your KYC at all, then there might be a bug with your account.
Could you please send the following documents to our support?
- valid identity document
- proof of address less than 3 months old
Please provide as many details as possible about your situation (specifically, be sure to mention the email associated with your investor account).
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