My KYC has been refused

The KYC (Know Your Customer) is a legal procedure in Europe for verifying the identity of buyers in a cryptocurrency project.

You can definitely (as planned and the case for 99% of our investors) make your purchase before completing your KYC. In the very rare event that your KYC is ultimately denied, we will refund your purchase in full.

If your KYC has been rejected:

• it's likely that some information did not meet expectations (an identity document or proof of address less than 3 months old).
• other issues might be: the quality of the document scan, or the lighting if you scan them directly during the KYC process.

Please kindly restart the procedure from your Dashboard.

If you're stuck, you can send us the supporting documents directly via support.

Create a support ticket to submit your KYC documents directly.

• valid identity document
• proof of address less than 3 months old

Please note, the processing time will be longer through this method (1 to 5 days).