Two known issues can arise during the KYC process.
- If you have already completed your KYC and continue to receive these emails, please disregard them.
In rare cases, some email sequences might continue to be sent even after the KYC is approved. We are working on resolving this issue.
- If you're unable to launch the partner application (SYNAPS) to complete your online KYC, this can occur with certain configurations.
In this case, you can send your supporting documents directly to our support.
Create a support ticket to submit my supporting documents:
- valid identity document
- proof of address less than 3 months old
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